delete_forever Account Deletion

Delete Your Account

You can request permanent deletion of your PetPause account and all associated data at any time. Send us an email and we will process your request within 30 days.

How to request deletion

1
Send a deletion request email
Email developersoap@gmail.com with the subject line Account Deletion Request – PetPause. Include the Google account email you used to sign in so we can locate your account.
2
We verify and process your request
We will verify ownership of the account and begin deletion. This typically takes up to 30 days. We may follow up if we need to confirm your identity.
3
Confirmation sent to you
Once deletion is complete, we will send a confirmation to the email address you contacted us from.
check_circle What gets deleted
  • check Firebase account and authentication record
  • check All AI-generated companion videos and uploaded animal photos
  • check Generation job records and history
  • check Credit wallet balance and credit transaction history
  • check Profile information (display name, email, photo URL)
  • check Any other personal data linked to your Firebase user ID
info Some records may be retained
  • schedule Purchase verification records, order IDs, and billing data — retained as required for accounting, refunds, and legal compliance.
  • schedule Hashed rate-limit and fraud-prevention records — retained to protect the service from abuse.
  • schedule Records required by applicable law or active legal proceedings.
phone_android Local app data

Timer state, companions, strict guard settings, and downloaded videos are stored on your device only. To remove this data, clear app data or uninstall PetPause from your Android device — no email needed.

delete_forever
Request account deletion

Tap the button below to open a pre-filled email. Just add your sign-in email address and send.

mail Email deletion request
mail Send to developersoap@gmail.com
schedule Processed within 30 days
lock Account sign-in required to verify ownership
check_circle Confirmation email sent on completion